Tenant Communication
Receive routine tenant questions and pass on updates about the property.
Fixed fee: £50 per tenancy
Property management support without the percentage fee.
Tenant questions, rent to check, repairs to arrange. We help with the day-to-day work of managing a tenancy, for £50 per tenancy.
Agree the work before it begins
Tell us how your portfolio works now. We can then discuss the tasks you want help with, the people involved and the points that must come back to you for a decision.
Talk to our team£50 per tenancyA fixed management support fee, rather than a percentage of the rent.
Agreed contactsConfirm who we contact about tenant queries, payments and repairs.
Agreed approvalsSet out which instructions and costs must be approved by you.
Help with the day-to-day workload
Agree which tasks you want us to handle, who approves costs and when you need an update.
Keep routine work together
Tenant messages, rent monitoring and repair reports can be recorded and followed up in one agreed process.
Set clear responsibilities
Decide what we coordinate, what stays with you and which contractors we should contact.
Stay informed
Agree which updates you need, how often you need them and which decisions require your approval.
Who we support
The work is agreed for each portfolio, including which tasks we handle and which decisions remain with you.
Individual Landlords
Day-to-day administration for landlords with one property or a larger portfolio.
Social Housing
Property administration and resident communications carried out to an agreed process.
Estate Agents
Additional help with agreed property management tasks when an agency needs more capacity.
HMO Management
Help logging tenant queries and coordinating reported maintenance across shared homes.
Council Homes
Administrative and resident communication support for local authority housing teams.
What we manage
Support can be tailored to the specific needs of your portfolio. Below are the common areas where we assist our clients.
Rent Monitoring
Monitor rent payments and follow the agreed process when a payment needs attention.
Maintenance Coordination
Log reported repairs, contact the agreed contractor and update the landlord and tenant.
Compliance Support
Help organise agreed documents and checks. Legal responsibility remains with the landlord.
Questions to cover before you start
We recommend reviewing these areas to ensure the support is set up correctly for your requirements.
Which tasks do you want to hand over?
List the tenant messages, payment follow-ups, repair reports and record-keeping that currently take your time.
Which decisions still need your approval?
Set limits for contractor instructions, spending and any matter that must come back to you.
Who should be contacted?
Confirm the relevant tenants, agency staff and preferred contractors for each property.
What updates do you need?
Agree what should be reported, when it should be reported and how urgent issues should be escalated.
UK Property Management Support
Virtual Estate Agents provides UK property management support for landlords, estate agents, social housing, HMOs and council homes. The work can include routine tenant communication, rent monitoring, repair coordination and administration of agreed documents and checks.
We have managed 9,000+ units across the UK over 12 years. Fixed-fee property management support costs £50 per tenancy rather than a percentage of the rent.
What to agree before appointing support
Start with a list of properties, tenancies and recurring tasks. Confirm who answers tenant questions, monitors payments, instructs contractors and approves costs. Also agree which updates you need and how urgent matters should be escalated.
Keep legal and compliance responsibilities explicit. Administrative help with documents or checks does not transfer responsibility, so the engagement should record who owns each duty and decision.
Questions to bring to a discussion
Which tasks take the most time? Who are your preferred contractors? What spending needs approval? Which issues must come directly to you? For landlord and HMO management support, include shared-area queries and the contacts for each tenancy when these are relevant.
Choose a convenient time
Book your property management discussion
Choose an available time to explain your portfolio and the tasks you need help with. We can cover scope, responsibilities and the £50-per-tenancy fee.
